2026 BUSINESS STRATEGY
TO REDEFINE THE BOUNDARIES OF AMBITION
GROUP CEO SUMMARY
mARK Reynolds Group Chief Executive
OUR PURPOSE
Since day one, we have relentlessly pursued a better way. Our purpose – to redefine the boundaries of ambition – is the reason we do it. It’s why we exist. It’s what drives us forward. It’s how we create an enduring legacy in this world. This purpose challenges and energises us to improve, innovate and exceed expectations. And go beyond. To dream bigger and achieve more for every place, project and person we impact. Building a world where ambition has no boundaries.
our purpose is to redefine the boundaries of ambition
Together, we find a way to unleash the potential within every place, project and person – inspiring the stories that shape our lives and change our world. Because the ambitions we chase today will build the world we live in tomorrow. Being a purpose-led business means acting differently. Our purpose acts as a guide to our people and our partners – shaping how we perform and the decisions we make.
We see every challenge as an opportunity to dream bigger and bring ambitions to life
A PURPOSE-LED BUSINESS
WHO WE ARE
We are global experts in shaping and making the built environment. We support clients at every stage of the property lifecycle, from development and consultancy to construction and operations. You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play. Together, it all works towards our vision: leading the way to a more connected, resilient and sustainable world.
Together, we will find a way to unleash the potential within every place, project and person. We want to continue to bring the most exciting and inspiring opportunities for our people, helping to build their careers. As an employer, a supplier, a client, and a collaborator, we equip and empower others to achieve more than they believe is possible. We are ambitious not just for ourselves but for our industry, communities and society.
In our 2026 Business Strategy we share our drive to become a purpose-led business
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Our new strategy looks to the future with purpose, a future in which Mace can build on its strengths and distinctive value, deliver greater resilience and strong performance
Building on our foundations
Our 2026 strategy builds on the successful foundation of our 2018 to 2022 strategy and will shape Mace for the next five years, from how we plan to transform our business to ensuring we stay resilient for our people, our clients and partners, and the communities we work in across the globe. Our purpose builds on our legacy and vision of shaping cities and building sustainable communities across the world. We have expanded our geographical footprint into new regions and further strengthened our services to clients across new markets and sectors. Along the way, we have delivered iconic projects all over the world for globally recognised clients and continue to enhance our reputation as a world-leading brand. We remain immensely proud that we have remained resilient and achieved sustainable growth and returns. We have maintained our commitment to developing our people and providing them with opportunities to work on some of the most exceptional projects and programmes year on year. We have put in place solid platforms to help realise our ambitions. As we grow, we are driving forward an inclusive culture, driven by the right behaviours, robust governance, data driven decision-making and transparency.
In developing our new strategy, we have set out new business priorities and ambitious financial targets for the next five years. These plans ensure our success in the short-medium and long term. Our 2022 strategy has provided the strong foundation for our growth and success over the last few years. Our people have made huge progress driving forward our four business priorities, but we acknowledge that now is the time to take stock and review and reset our plans. In 2020 we decided to focus more attention on our purpose. We have reflected on why we exist as a business. Now more than ever we must be bold, be brave and resilient as we respond to new market challenges and navigate through a rapidly changing world.
We have set ambitious new growth targets including a 20% growth in margin each year, a 10% year on year reduction in emissions, £700m value to society each year by 2026, reducing our gender and ethnicity pay gap by 10% year on year, driving further growth in the Americas, Sub-Saharan Africa and Asia Pacific, and aim to employ more than 8,000 people by 2026. We will drive growth through a diverse range of markets and sectors to deliver global growth across our four Engines, including housing, pharmaceuticals, infrastructure and the data centres market. Our offer to clients will evolve to focus on creating a fundamental transformation in how the built environment is delivered and operated; reducing carbon, driving the adoption of a digital-first, ‘construction to production’ approach; and prioritising the creation of social value. Our approach will focus on delivering greater resilience and performance with purpose, driving profitable growth and sustainable value over the long-term for clients, communities and societies across the globe.
our FUTURE growth
Our drive to be a purpose-led business
Our new purpose – to redefine the boundaries of ambition – is a reflection of Mace’s exceptional heritage and our bold vision for the future. By putting purpose at the heart of everything we do, our vision is that by 2026 Mace will be leading the way across the globe in disrupting how the built environment is developed, built and operated – from creating new models for town centre regeneration and housing delivery driven by social value to working with our clients to radically transform how we construct buildings and infrastructure. We are passionate about driving change for the better, continuing to be a strong and respected business that contributes to improving our wider industry: today and for the future.
Become a leading global contributor to reducing carbon in the built environment Invest in digital, new technologies and the skills we need to transform how we build and operate on behalf of our clients Expand our business across the globe into target markets Become the most inclusive employer of choice in our industry
We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe.
Our ambitions by 2026 are:
OUR BUSINESS MODEL
Our culture - made up of our values and behaviours - defines how we operate for our clients, our partners and the communities we work with. Our purpose and our priorities provide our direction, while our Engines are the focus for our growth across our three areas of market focus. Our business model is based on supporting our clients across the entire life cycle of the built environment, driving forward our purpose: to redefine the boundaries of ambition.
CREATING VALUE
Mace has incredible breadth, scale and diversity across our global business operations, enabling us to quickly and effectively respond to market opportunities. Over the last three decades, we have successfully grown into new markets and sectors, built our infrastructure presence, and expanded successfully into new geographies including the Americas, Africa and Asia Pacific. Our mission has always been to continuously pursue a better way for our clients, our employees, the built environment and in the communities where we work. It’s part of our unique DNA and it guides everything we do. An adventurous spirit is at the heart of our culture and our purpose acts as our guide. We continually push ourselves and each other to fulfil the ambitions we have – and the potential we’ve yet to discover.
A growing global presence
CLICK TO find out more
A purpose-led business
Who we are
2026 Business Strategy
Group CEO summary
Creating value
Our purpose
Global trends
Our culture
Priorities
Engines
ESG
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OUR PURPOSE: TO REDEFINE THE BOUNDARIES OF AMBITION
PURSUE A SUSTAINABLE WORLD
Our values and behaviours define our culture and our business
CREATING A CONNECTED AND RESILIENT WORLD
SHAPING CITIES AND BUILDING THRIVING COMMUNITIES
REALISING OUR CLIENTS' AMBITIONS BEYOND DELIVERY
Our Engines are the focus for our growth
Purpose-led priorities
Our culture and Engines
Market focus
DELIVER DISTINCTIVE VALUE
GROW TOGETHER
Develop
Consult
Construct
Operate
Next
GET IN TOUCH
Watch our purpose film
Our world is changing faster than ever
Across the globe, societies, economies and industries are undergoing rapid and transformative change. As a purpose-driven business, we recognise that we have a key role to play in helping the world adapt.
GLOBAL TRENDS
HOW OUR WORLD IS CHANGING
Our aim is to help the world prepare for a better future – one which will be shaped by factors such as population growth, innovation, new technology, climate change and urbanisation. Those factors will shape our collective future – and how successful we are will be governed by our agility, our resilience and our willingness to adapt and respond to change.
Our dynamic and changing societies
Growing urbanisation
The climate emergency
In addition to major economic and social disruption in 2020, COVID-19 accelerated many existing trends – such as the move to more flexible working – and will continue to disrupt aviation, tourism and hospitality in the short to medium term. More broadly, the wider economic impacts of the pandemic will continue for years to come, as governments look to rebuild balance sheets with higher taxation after huge spending on health care, vaccines and economic stimulus. Overall, we expect the global economy to recover strongly post-COVID-19, driven by growth in emerging markets, which will continue to alter the balance of economic power between nations such as China and the USA.
The evidence shows that organisations that move quickly and perform well as we recover from the economic impact of the pandemic will continue to out-perform their peers for years afterwards.
Life beyond COVID-19
The buildings we construct, use and demolish, account for almost 40% of all carbon emissions, so radical changes in every part of our industry are urgently needed. Across the world, societies are already grappling with the impact of climate change, and as this change accelerates the need to ensure that our buildings and infrastructure are resilient will only become more urgent. We must all work together to find innovative solutions and approaches to address climate change, reducing our impact on the environment and enhancing biodiversity across the world.
The damage to our world from the climate change emergency will be many times greater than from COVID-19, if we fail to take rapid action globally to reduce carbon emissions.
At the same time, many developed nations such as EU countries, the USA and Japan will see major falls in birth rates, with rapidly ageing populations. We will need to see major investments in resilient healthcare and pharma capacity to meet these needs, and increase our resilience to future pandemics.
The world population is expected to grow by over two billion people during the next 30 years, mainly in emerging markets. We expect to see the rapid transformation of South America, Africa and Asia with a huge accompanying investment in next-generation infrastructure.
This is a huge opportunity and responsibility: to create better places for people to live, work and relax in, at the same time protecting the environment, encouraging biodiversity, and radically reducing carbon emissions.
The UN projects that 68% of global population will live in cities across the globe by 2050 – and economic growth will drive huge increase in middle class consumers in emerging nations. These two factors will mean that our planet could experience more construction in the next 30 years than in the last 60.
The coronavirus pandemic
Dynamic and changing societies
Life beyonD COVID-19
The operation of our buildings remains extremely carbon intensive. Societies will come under increasing pressure to build homes and workplaces that are more energy efficient than ever – and to favour retrofitting existing structures before demolishing and re-building. Up to 30% of the lifetime emissions of a building can be in construction, with up to 10% more in demolition, so we expect major efforts to prolong life of existing structures through upgrades and refitting. All of these are significant opportunities – and will require investment not seen in developed nations for a generation.
Creating a sustainable built environment
HOW WE BUILD AND OPERATE
Globally, improving productivity remains a key challenge, particularly in the built environment. Construction productivity has barely changed in decades – but the rise of new delivery methods and technology provide an opportunity. We expect higher speed, lower cost, lower emissions construction methods to revolutionise the industry over the next two decades; with innovations like our own Mace Tech approach for building residential or office tower blocks, offsite manufacture and just-in-time module delivery.
Global productivity growth
Across the globe, technology continues to transform how we live and work. A number of critical technologies – from AI to 5G – are beginning to bear fruit, enabling new approaches and uses that would have been impossible less than a decade ago. After years of promise, smart buildings and cities are finally upon us. The rising impact and power of digital tools and design in the built environment means that the delivery of the buildings of future will look very different to today’s construction. Data will become ever more critical and those who are able to use the information to rapidly transform what we do and how we do things will move ahead.
The rising pace of digital transformation
As the global population continues to grow, we must be able to deliver the infrastructure, housing, workplaces and amenities that we need to ensure that people can live comfortably and productively. The specific challenges vary by region, but they are united in a need to deliver growth safely and sustainably. The top 10 global cities will contribute an $13.5 trillion in GDP by 2035. At the same time, all across the globe, existing critical infrastructure is aging quickly – and most nations are not investing enough in infrastructure renewal. Fixing this will require investment on a scale that most developed societies have not seen in a generation.
A new generation of infrastructure
Keeping our rapidly growing world powered up in a sustainable way will require huge investment in solar and wind energy in many parts of the world, in the race to decarbonise our future. Costs of solar panels will continue to fall rapidly (82% fall from 2010-2019). We expect innovative solar panel surfaces to be a key component of all major building projects by 2030. We also expect to see major investment in nuclear energy, and large-scale hydro-electric projects.
THE radical expansion of green energy
The backbone of our society has become digital – we are permanently connected to an ever-growing network of data. From personal entertainment to global markets; everything relies on connectivity to operate. In turn, governments and the private sector need to invest more in research and development than ever before. New systems must be kept secure, and new innovations must be able to scale quickly and effectively to ensure that their value is realised effectively.
Hyper-connectivity
MARKET TRENDS
Market trends
How our world is changing
How we build and operate
Source: World Health Organisation
Source: UK Green Building Council
Source: United Nations
Source: PWC
Source: McKinsey
Source: World Economic Forum
Source: Statista
Source: International Energy Agency
Source: Cisco
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Pushing boundaries. Imagining. Defying. Creating. Overcoming.
We are committed to building a purpose-driven organisational culture, one that is truly committed to being inclusive and one that brings a lasting and transformative impact on people and communities globally.
OUR CULTURE
Mace was founded as privately-owned business in 1990 with a clear mission – to pursue a better way of doing things. We were founded as an ambitious and dynamic start-up and have grown in size, scale and reputation. For 30 years our adventurous spirit has driven us to do things better and drive change through our industry. We recognise that now more than ever we must be bolder, braver and more resilient as we respond to new market challenges and navigate through a rapidly changing world.
Over 30 years, we’ve built a reputation and a track record for delivering projects that seem ‘impossible’
OUR HERITAGE
We believe our only limits are the ones we give ourselves. Even when the answers are not yet clear, clients come to us because they know that we will find a way. Our values haven’t changed, these are enduring – safety first, client focus, create opportunity, integrity – and they permeate through everything we do. Together with our purpose, our values guide our behaviours and foster a culture of innovation and service excellence. These have helped us forge strong and lasting partnerships and relationships with our clients, suppliers and partners and we will continue to drive this forward as part of our strategy.
OUR VALUES AND BEHAVIOURS
Mace was founded in the pursuit of a better way – and that remains a core part of our DNA today. We want to create an inclusive culture across our business, where everyone who works for Mace knows that they can bring their whole self to work, every day. In order to be able to consistently deliver the world’s most innovative and inspiring projects and programmes, we must be able to draw on a broad range of backgrounds, perspectives, thoughts, experiences and expertise. Creating a truly diverse and inclusive workforce is at the top of our agenda – no matter where we’re working around the world. Not only will it support greater understanding, broader and more agile thinking, it will create stronger, more productive relationships between colleagues and with our clients – helping us build a better perspective.
DIVERSITY AND INCLUSION
We are committed to driving forward our values and behaviours across our business.
Mace’s ambition is to be an organisation that champions diversity and inclusion in every market, sector and geography we work in
Become an industry leader and influencer to create an exceptional end to end experience for our current and future colleagues Work collaboratively with our partners to promote diversity and inclusion in the places we deliver our services Improve our diversity and inclusion capability for our people and create robust and transparent processes, policies and systems across Mace Use evidenced based insights, data and experience to progress our diversity and inclusion commitments Recognise the importance of allies in making the transition to a more inclusive Mace
Our objectives are:
In 2020 we launched a new Diversity and Inclusion Strategy which outlines a number of key objectives and pillars of activity that will drive us to continue to redefine the boundaries of ambition on creating a diverse and inclusive working environment. Creating a diverse workforce and an inclusive environment isn’t just the right thing to do, it benefits all our people and our bottom line. Building on current achievements and future commitments, we are moving in the right direction and have made significant progress in developing our strategy and delivering against our goals – but there is still more to be done. To bring those objectives to life, we’re working with our managers and our leaders to adopt the right behaviours – and we’ve set clear and ambitious targets for diverse recruitment and promotion across Mace.
SAFETY FIRST
going home safe and well
CREATE OPPORTUNITY
for our people to excel
CLIENT FOCUS
deliver on our promise
INTEGRITY
always do the right thing
Our heritage
Our values and behaviours
Diversity and inclusion
Sustainable. Inclusive. Resilient. Connected. This is the world we all want. Making it happen? That’s going to take leadership, creativity – and the full force of our collective ambitions. The built environment holds many of the keys to this future. Fighting climate change. Protecting biodiversity. Adapting to growing populations and changing lifestyles. Creating a society where every individual is valued and able to thrive. In an industry that’s too often been part of the problems, we’re determined to be part of the solutions. No going back. No holding back. We’re here at a significant and exciting chapter in history. As our business keeps growing in scale and influence, we’re harnessing our unique capabilities to be a force for positive change.
The ambitions we chase today will build the world we live in tomorrow
We’re living out our purpose through three strategic priorities
Grow together. Deliver distinctive value. Pursue a sustainable world. Our unwavering focus on these three strategic priorities grounds our purpose in the actions we take every day.
PRIORITIES
ACCELERATE THE BUILT ENVIRONMENT'S RESPONSE TO THE CLIMATE EMERGENCY
ENGAGE, DEVELOP AND INSPIRE OUR PEOPLE, CLIENTS, PARTNERS AND COMMUNITIES
Grow together
To realise our purpose-led priorities, we will focus our strategy on opportunities in markets and geographies in three areas:
OUR MARKET FOCUS
SERVICE EXCELLENCE, INNOVATION AND INDUSTRY TRANSFORMATION
DELIVER DISTINCTIVE vALUE
Our planet has now reached a tipping point. The built environment holds many of the keys to a sustainable world, but bold action is needed – and fast. In an industry that’s been slow to adjust, we’re taking a lead – committing ourselves to bigger, bolder goals so that we, our clients and partners are all part of creating a world where communities thrive now, and for generations to come.
Accelerate the built environment’s response to the climate emergencY
Realise our Net Zero Carbon ambitions Support and encourage our clients to drive their carbon ambitions Create biodiversity net gain Source and manage our resources responsibly
Objectives
Our people are the heart of our business. While we share ambitions as a collective, we also have ambitions as individuals. The same is true for all the other people that our work touches. We empower and encourage each other, our clients and everyone we work with to embrace challenge and look beyond the boundaries of today.
Partner with clients to achieve their ambitions Value a diverse and inclusive one Mace culture Develop and inspire our colleagues to reach their potential Support our communities to thrive
Results for clients. Service excellence. These goals drive every Engine of our business. We never stop challenging ourselves to innovate, improve and exceed expectations. This means we’re not only creating a more resilient and competitive business, our people are also leading and transforming our industry to help drive wider benefits for the suppliers, partners and communities we work with.
Health, safety and wellbeing at the heart of what we do Service Excellence embedded in all our products and services Build a stronger - resilient business that manages risks effectively Create a fully connected and data driven business Collaborate and innovate with partners to transform our industry
Lead the way through innovation, transformation and service excellence
Deliver distinctive value
OUR TARGETS
Shaping cities and connected communities
Supporting our clients' ambitions
In the digital and physical world sustainable progress will increasingly rely on resilient solutions and capabilities, from physical economic infrastructure in transport, energy and public spaces to data centres and assets that enable the digital infrastructures for economies and society.
For societies to thrive and prosper social infrastructure such as schools and hospitals will be vital to enable people to come together positively and productively.
Beyond delivery for every client we will apply our wide expertise in the built world to show them how they can go further and work with them to do more than they expect through all our services from project management to cost consultancy.
Strategic priorities and objectives
Our targets
Our market focus
Corporate carbon reduction
CLIENT CARBON REDUCTION BY 2026
BIODIVERSITY NET GAIN BY 2026
10%
year-on-year
10m tn
500ha
AFR BY 2026
0.04
85%
REDUCE GENDER & ETHNICITY PAY GAP
Colleague engagement score BY 2026
Value to Society BY 2026
£700m
90
GOOD DAYS AT WORK BY 2026
CLIENT SATISFACtION score BY 2026
MARGIN GROWTH
R&D INVESTMENT BY 2026
3.5%
20%
ACCELERATE THE BUILT ENVIRONMENT'S REPSONSE TO THE CLIMATE EMERGENCY
CLIENT NET PROMOTER SCORE BY 2026
60
4.5
Together, we find a way to unleash the potential within every place, project and person
We apply our experience and creativity together to solve problems in fresh ways – whether it’s working faster, smarter, more sustainably, or anything else that creates better outcomes for our clients and wider stakeholders.
ENGINES FOR GROWTH
We apply our experience and creativity together to solve problems in fresh ways – whether it’s working faster, smarter, more sustainably, or anything else that creates better outcomes for our clients and wider stakeholders. Scroll down to find out more about our engine strategies.
Mace’s Engines for Growth are: Develop, Consult and Construct
ENGINES
DEVELOP
consult
construct
operate
I'M INTERESTED IN
CONSULT
CONSTRUCT
OPERATE
Mace’s Develop business is delivering new homes at speed, placing net zero carbon at the heart of complex, mixed-use projects. Our developments are leading the way to a connected and sustainable world. Our strategy for Develop will place carbon reduction and sustainability at the forefront of our business, in line with the company’s wider priorities. The overall strategic aim is to create a portfolio of development schemes that through a combination of development management fees, rents and development returns provide sustainable financial returns on an annual basis. We will work in partnership with local authorities, private and public sector landowners to unlock value from existing land opportunities, bringing forward complex mixed-use regeneration opportunities. We will use the breadth and depth of the wider Group to bring a unique perspective to our projects. This approach will help us in delivering sustainable and complex projects at speed.
From the first stages of a development including design and planning, to project and development management, our Develop team delivers value for the community, strategic partners and investors. The Develop team is at the forefront of innovation in property development. They are leading some of the UK’s most complex regeneration schemes such as SG1 and Greenwich Square, strengthening their expertise every step of the way. They bring forward challenging opportunities that require ambition and determination, and they innovate to unlock value in the process.
Our team’s adventurous spirit helps us pursue opportunities that redefine the boundaries of ambition
OUR TEAM
Mace’s Develop business has been operating for 10 years
Over this period, we have successfully developed over a £1bn of property assets, with a further £2bn currently at various stages of development, in the residential, mixed-use, student accommodation and regeneration sectors.
With a commitment to turn every challenge into an opportunity, our priority as developer is to create better and resilient places, helping communities across the country to thrive again and recover from a global pandemic. Using our expertise in development management and collaborating with private and public sector partners, we are forging strategic partnerships to expand in: town centre regeneration, partnership homes, estates rationalisation and net zero carbon solutions. We want to deliver sustainable, net zero carbon projects and digitally connected and resilient places that create opportunities for local people. Our goal is to transform towns and cities beyond just place-making, creating an aspirational way of living for future generations.
MARKETS
Estate regeneration
NET ZERO CARBON
Partnerships
As pressure increases for better land utilisation in our towns and cities, so does the opportunity for mixed-use town centre regeneration, enabling people to live and work in locations which reduce travel times and an over reliance on private or public transport. With the added challenge of economic recovery, we want to work with local authorities to regenerate town centres, re-energising local economies and communities. Our partnership with Stevenage Borough Council is a showcase for this market.
Town centre regeneration
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Our ambition is to partner with local authorities who are trying to create better places for the people that live on their estates. By working with partners and communities to establish a shared vision for transforming their local environment, we can deliver sustainable regeneration that creates better outcomes for everyone.
We will develop our own net zero carbon solutions and facilitate the development of clean energy generation. Our developments will highlight our achievements as a developer in this sector, improving, innovating and exceeding expectations.
We will continue to forge strong relationships with land owners with portfolios of land, to help them rationalise their assets. We aim to work in partnership to increase the efficiencies of development opportunities arising and deliver shared value and benefits.
We provide advice and strategic counsel to our clients that enable them to redefine their ambitions, no matter the size or scale, and deliver the workplaces, infrastructure and homes of the future – today. Our work extends from hospitals, schools, highways, arts and culture buildings to offices, labs, corporate real estate frameworks and global financial services clients. Across our diverse portfolio, our people bring delivery expertise to life for our clients, taking their programmes to the next level. Our ambition is to drive global infrastructure delivery across our hubs, and expansion and growth across the Americas, building on our expertise delivering major projects. By embedding net zero carbon, driving service excellence, adopting digital practices across all of our work, we will take our clients, partners and suppliers on the journey with us as we transform how the built environment is delivered, extending everyone’s ambitions and expanding opportunities.
Mace’s Consult business is a leading international consultancy
We deliver projects and programmes with diversity and sustainability at their core, pushing boundaries and helping clients across the globe meet their vital infrastructure and property needs.
With over 2,500 consultants across UK and Europe, the Americas, the Middle East, Asia Pacific and Sub-Saharan Africa, our people are responsible for delivering some of the world’s most inspiring and exciting portfolio of projects and programmes. From iconic work such as the landmark Lima 2019 Pan American and Parapan Games venues alongside the Department of International Trade, to Expo 2020, HS2’s Euston station and Tiffany’s flagship store in NYC, we are continuously building on our breadth and depth of capability together with our drive and passion to deliver outstanding service and innovative ideas for our clients. Our Consult Engine’s portfolio spans across three core divisions: Property and corporate real estate, infrastructure sectors and international markets. We work with our clients and customers to improve and advance infrastructure delivery, advise on critical public services and works of national importance, as well as to drive international growth in developing countries and deliver some of the world's most technically complex programmes of work. We are passionate about building the most diverse and inclusive international consultancy business, one that recognises the talent, the skills and the fresh thinking that each and every person brings to the table – for our people, our partners and our clients, where we create the space to realise the potential of everyone and go further together.
Building on our unique culture and DNA, we will continue to empower our consultancy teams, bring new exciting opportunities and unlock their potential and advance career development. From our award-winning graduate and apprenticeship programmes to putting diversity and inclusion at the centre of everything we do, we’re committed to being an inspiring employer of choice that creates opportunities to go further and explore new fields. That means building an environment where everyone who works for us feels that they have the opportunity to work on the best projects in the sector – and creating a workplace where everyone feels that they can be themselves. Our strategy looks at growing our agile and flexible approach across the world to benefit our people, our clients and our partners – with even greater collaboration across sectors, services and geographies. Being an agile organisation is about how we can use new digital technologies, nurture the right behaviours, embed a progressive and inclusive culture, support mobility and embrace new learning and skills. Projects such as Elizabeth Olympic Park, the UK departments such as Education, Justice and Housing and our G2G contract with Peru are just some examples of how we are driving new innovations for our clients – projects that don’t just function, but will inspire communities for generations to come.
we’re committed to being an inspiring employer of choice that creates opportunities to go further and explore new fields
OUR PEOPLE
As a leading consultant, we recognise that what sets us apart and makes us unique is that we truly are a project delivery organisation. Quality and consistency are inherent in our service offering. We bring the best people, tailoring our approach to fulfil our client’s requirements, and in so doing, deliver distinctive value time and time again. Our core services range from project management and programme management to PMO services, cost and commercial management and advisory services, acting as the integrated delivery partner for our clients – whether it is a programme, a project or portfolio of works. Alongside this, our teams offer specialist services in responsible business consultancy and digital and technical services. Along the way we’ve developed management tools and techniques to drive consistency and we’re continuing to learn, bringing new and cutting-edge practice to our offering. Irrespective of the sector, location, or funding mechanism, we bring a deep understanding, knowledge shared from across our teams that is focussed on improving delivery.
FOCUSING ON DELIVERY
TRANSFORMING AMBITIONS
As we look to build on the success of the last thirty years of world-class delivery-focussed consultancy expertise, we have set out ambitious growth targets that will help us continue to provide greater resilience to our clients and benefits to communities across the globe. We are the trusted delivery partner of choice because we are committed to delivering an exceptional service with innovative ideas, new ways of delivery and fresh-thinking for our clients. Over the next five years, we will continue to strengthen our long-standing relationships with our public sector clients, from schools to hospitals, prisons, healthcare facilities and public sector frameworks. Our work on infrastructure programmes in the transport, defence and energy and utilities sectors continues to flourish. We will continue to drive forward our expertise working across commercial sectors, building on our relationships with fortune 500 companies. As a major exporter of services globally, we continue to work with governments and corporate clients across the world to deliver infrastructure needs for communities, supporting with much needed regeneration, leaving an impact that is far-reaching and inspiring many generations and legacies to come. For many of our clients we are bringing transformational delivery through our work, from innovative procurement to introducing an entirely new ways of doing business into certain markets, to embracing new and emerging digital innovations and technologies such as BIM and digital twins. At the heart of our work is our passion to improve project delivery, to help and advise, to transform and provide our clients with the most efficient service, to improve delivery and produce the highest quality outcomes.
GLOBAL MARKETS
Data centres and logistics
HOUSING
Global infrastructure
Mace provides deep subject matter expertise in both construction and project management in the pharmaceutical and life sciences sector. Our global team understands that bridging the gap between the lab and the marketplace and achieving speed to market is a crucial element for success. That is why our project delivery approach produces facilities that are built faster to regulatory standards, without compromising on quality, safety and efficacy. We mobilise anywhere in the world where our clients need us and bring a fresh approach to both the facility design and the delivery process in a model built on transparency and collaboration.
PHARMA
Following a surge in demand for cloud services and ecommerce, the data centres sector and the sector for logistics and warehousing are experiencing rapid growth in many parts of the world. Whether we are working with clients on hyper-scalers in Europe, vertical data centres in India, or Grade A warehouses in East Africa, our people combine local knowhow and international best practice in innovation, Modern Methods of Construction (MMC) and BIM technology to deliver the highest quality buildings within reduced timelines. With a holistic view of the data centre, we understand the crucial element of uptime and that the key to energy efficient operations lies in close collaboration between all stakeholders throughout the project lifecycle.
Mace delivers some of the biggest and most complex housing schemes across the world. Our expertise in the housing sector spans from the UK to East Africa and the Middle East. Whether we are rolling out large affordable housing schemes in the UK, or building social housing in Saudi Arabia and Kenya, we know what works. Regardless of geographical location, clients benefit from our in-house development management and advisory capabilities, and our experience in leveraging Design for Safety, Manufacturing and Assembly (DfSMA) for improving efficiency.
Infrastructure is an uncontested driver for economic growth. With a strong pedigree of major projects and programmes in transport, highways and rail, Mace is instrumental in delivering crucial infrastructure in both emerging and developed economies. By leveraging the best regional talent, with collaboration, innovation and international best practice, we have positioned ourselves as the integrator of choice on complex infrastructure schemes around the world. To make these projects a success, our experienced people know that they must be delivered on-time and on-budget. Through programme management, project controls and digital management, our teams drive crucial productivity around performance, schedule and cost for the benefit of the taxpayers who fund them.
Global healthcare
At Mace we have extensive experience delivering projects in private and public sector healthcare across five continents through our advisory-, project- and cost management services. From delivering a 4,000 bed Nightingale hospital in the UK and rolling out healthcare facilities in six weeks to treat Covid-19 patients in Peru, to building hospitals in South Africa to meet increased demand for public sector healthcare, our people unlock the complexity of every project to serve our clients and the patients they treat. Whether we are building cancer research facilities in Kenya, maternity wards in South Africa or new ambulatory care centres in Australia, we deliver projects on time and budget without impacting patient care.
Our ambition is to partner with local authorities who are trying to create better places for their council tenants to live.
Mace’s Construct business is one of the UK and Europe’s leading major contractors and construction managers
For the last thirty years we have been delivering some of the most complex and challenging construction projects in the world – including some of the most iconic structures ever built.
Time and again our clients tell us that it is our people that make the difference. Mace has invested heavily in building the most talented construction team in the industry, and we continue to work hard to recruit and develop the people that will go above and beyond for our clients. From our award-winning graduate and apprenticeship programmes to putting diversity and inclusion at the centre of everything we do, we’re committed to being a world-class construction employer. That means building an environment where everyone who works for us feels that they have the opportunity to work on the best projects in the sector – and creating a workplace where everyone feels that they can be themselves. Our people are supported by our strategic supply chain. By carefully selecting our partners over the last thirty years, we’ve developed key suppliers into strategic partners that share our purpose and ambition. By sharing best practice, developing relationships and paying our suppliers promptly we are delivering transformative change from the top to the bottom of the construction sector.
Founded on the principle of finding a better way to deliver on behalf of our clients, Mace’s Construct business has been working over the last three decades to innovate and transform the way we create the built environment. We’ve delivered global icons, like the Shard and Battersea Power Station; as well as cutting-edge research facilities and world-class residential and commercial projects. We’ve built relationships with leading developers and clients from both the public and private sector; nurturing long-term partnerships as we work together and challenge each other to redefine the boundaries of our ambition. From building more safely and sustainably to adopting radical new methods of offsite delivery, our construct engine is leading the way in our sector – proving our distinctive value again and again. Our Engine is made up of six divisions, each leveraging their unique expertise and skills to transform construction delivery in their sector; whether that’s high-tech datacentres for some of the world’s leading technology brands, leveraging our latest construction innovation to deliver new homes at speed – or building the latest iconic skyscraper on London’s skyline. Alongside this, we continue to build on our long-term relationships with leading developers, investors and public sector clients, delivering landmark commercial offices, residential projects, and mixed-use schemes on their behalf.
Our diverse team and experience means we’re able to work with our partners on projects of any size, scale and complexity. We’re also helping to shape the cultural landscape, bringing to life world-class arts, cultural venues and educational buildings across the UK. As we look to build on the success of the last thirty years of world-class delivery, we have set out ambitious growth targets that will see us be the market leader in delivering innovative new construction approaches and technology; remain the contractor of choice in our established markets, continue to expand and develop our brand in our target growth sectors and attract, develop and retain the most talented team in our industry. Our strategy for Construct will place construction to production, digital and data, service excellence, quality, assurance and sustainability at the heart of our construction delivery. Working with our partners, clients and strategic supply chain, we’ll continue to digitise construction delivery; transforming how we build, increasing productivity, reducing waste and delivering projects to the highest quality. Over the next five years, we will continue to be a market-leading contractor in every sector we work in; and our ambitious growth plans will see us continue to expand to deliver more than £2.1bn of construction work by 2026. To do so, we’ll target winning the right work with the right strategic clients and partners – developing long-term relationships that create fantastic outcomes for everyone.
GLOBAL MARKETS AND SERVICES
Over the past decade, Mace has built an exceptional reputation for delivering some of the most complex research, pharma and healthcare facilities in the UK. From cutting-edge new hospitals to research centres that are delivering world-leading scientific breakthroughs, our teams have the expertise and experience to deliver on behalf of our clients. We see this as a key growth market for our Construct Engine; as investment in new science and healthcare facilities grows over the next five years.
Launched in 2019, Mace’s Mace Tech business utilises the latest ‘construction to production’ techniques to deliver construction projects faster, more sustainably and to a higher quality and safety standard. As we look towards 2026, we’ll expand Mace Tech’s delivery for new and existing clients – as well as using the expertise we’ve developed to embed our new approaches across the rest of our Engine’s delivery.
Mace’s interiors business delivers fit-out projects for some of the world’s leading companies; creating incredible workplaces that don’t just function, but inspire. Following a period of sustained growth over the last two years, Mace Interiors is a key part of our diversified approach to building our construction business; by bringing innovative approaches to a very traditional market, we can target new clients for rapid delivery projects.
Mace is one the leading construction companies delivering the latest hyperscale datacentres across Europe for some of the world’s most prominent technology brands. With global data and connectivity more important than ever, the sector is seeing a surge in investment. Mace’s l technology business is perfectly positioned to use our innovative and sustainable approach to deliver the outcomes that our clients need across the European market – and beyond.
Research, pharma and healthcare
Growing and embedding our Mace Tech approach
Data centres and global connectivity
Developing and enhancing our Mace Interiors bUSINESS
Developing and enhancing our Mace Interiors brand’
Developing and enhancing our Mace Interiors BUSINESS
The key to our success is constantly challenging convention. We work with our clients and their people to understand their needs and a find a way to exceed their expectations. Whether we’re providing a managed service, a helpdesk or strategic consultancy, our Operate business aims to deliver in a way that is more sustainable, more innovative and safer than anyone else. As the world changes, it is important for us to take a more holistic view of how workplaces, homes and other facilities operate. As part of our new strategy, we’ll be working closely with our clients to find more effective ways to deliver the services they need. That means adopting new technology and approaches that focus on creating the best possible end-user experience in the most sustainable and effective way.
Mace’s Operate business delivers world-class facilities management consultancy and operations to clients across the globe
The way we manage and operate the built environment has never been more important. From the climate emergency to the changing way we work, our operations need to be more flexible and resilient than ever.
For the past 18 years, our Operate business has worked with global corporate clients, international retailers, educational providers and other clients to ensure that their offices, shops and facilities all operate without a hitch. In that time, we’ve built a global presence – and a hard-won reputation as a company that can overcome challenges and unlock growth and success for businesses around the world. From running cultural landmarks to opening new bank branches and successfully managing hundreds of stores or millions of square foot of office space, our experienced team have enabled our clients to achieve amazing things – whatever the challenge, and wherever it is in the world.
Facilities management and operations is a core enabler for every business and organisation – without it the lights wouldn’t turn on and the built environment wouldn’t function. Over the last decade, we’ve built a world-beating and diverse team at Mace. Our people have done it all – and we can call on the expertise of our construct, consultancy and develop clients to help provide a unique service to our clients. Whether you’re working on site, helping our clients to realise their ambitions; or you are providing consultancy advice on the latest workplace requirements; Mace’s Operate business is built on the commitment and expertise of our team. We aim to provide everyone who works for us with the opportunity to continually challenge themselves and excel.
We’ve built the best team in the industry by continually investing and developing in our people
our presence in the global corporate occupiers market
Working with our clients we’re creating a new approach to delivering workplace experience on behalf of our clients – whether that’s in the office or in the home. As the way we work becomes more flexible, it is more important than ever that workplaces are designed to appeal the way people actually want to use them – and that companies can provide their people with a home-working experience that enables them to thrive.
Transforming the workplace experience
Optimising how we operate using digital
The next generation of digital technology – from AI to digital design and sensors – are already challenging the boundaries of what is possible. Our workplaces and facilities will soon be smarter than ever – but that investment will not be effective unless you have the right people with the right skills to help deliver the vision of a truly connected workplace.
Our response to the climate emergency requires us to re-think how we operate the buildings we live, work and learn in. We are working with our clients and suppliers to find greener and more sustainable ways to operate – whether that’s by introducing new technology or challenging set conventions about how things have always been done.
Mace’s Operate business has a long-standing reputation for building partnership with some of the world’s biggest brands and companies. By working with Mace’s wider Engine, we can target and win work with more of the leading global occupiers, expanding our presence in our established markets – such as the UK, the Middle East and North America – and targeting sustainable growth in our target markets; such as Asia Pacific.
Using the built environment in a more sustainable way
Transforming our impact on our society and our planet
As a purpose-driven organisation, we are always aware that we have a responsibility to the communities where we work, our industry, and in how we shape our society. At Mace, we are evolving the way we do business; ensuring that the way we operate is sustainable, ethical and robustly governed.
EnvironmentaL,sociaL And governancE (ESG)
Strong, transparent and accountable governance, together with effective risk management, capital allocation and strategic planning, is central to how Mace operates. Our approach safeguards Mace and allows us to fully understand the impact of our decisions on our stakeholders and the communities in which we work. The Mace Executive Board is collectively responsible for setting and delivering our strategy; using their breadth of experience to be able to navigate and respond to environmental and economic change, whilst promoting consistent decision making that is in accordance with our policies, standards and values. The Board believes that good governance includes clarity of roles and responsibilities, strategic risk management, supported by the effective use of robust processes. The Board is focused on understanding and mitigating our principal risks across the organisation to inform our long-term strategy and ensure that we can continue to meet our clients’ ambitions across our Engines for Growth. In 2018, Mace adopted the Wates Corporate Governance Principles for Large Private Companies (the ‘Principles’), and reports against the Principles each year as part of our annual reporting cycle.
OUR corporate governance
OUR APPROACH to esg
The Mace Executive Board has overall responsibility for oversight of risk and opportunities across the Mace business. The Risk and Audit Committee reports quarterly to the Executive Board and provides a detailed focus on principal business risks; and reviews the effectiveness of risk management, internal control process and procedures within Mace. The Committee takes a broad view and considers emerging global risks, broad market trends, environmental, social and economic risks and their impact on Mace, our suppliers and our clients. It carries out horizon scanning on behalf of the Group to establish trends, industry priorities and to monitor movement of risks and opportunities over time. By working with our Engines, the Committee provides the Mace Executive Board with a broad and comprehensive view of the risks and opportunities that Mace is presented with, as well as outlining mitigation measures and monitoring the Group’s broad appetite for manging risk.
RISK MANAGEMENT
This is what drives us. From the resources we use to the waste we generate; we are firmly committed to taking bold action to protect the planet – to transform our business activities, be at the forefront of research and development and share our learning. While our industry has taken steps to become more sustainable, what we have collectively achieved isn’t enough. We need to transform the way we build, refurbish, operate and repurpose the built environment. As an industry leader with a global reach with we believe we have a responsibility to spearhead positive change – sourcing responsibly, influencing action across our industry, encouraging our clients to make bold changes and supporting our people to be pro-active and ambitious. It is this commitment, this wilfulness and determination that exists right across Mace that has seen us achieve a net zero carbon position in just one year. As we look to the next phase of our carbon reduction journey and ambitions to create biodiversity net gain, we have continued to set ourselves bold and ambitious targets. Achieving them will require us to push the boundaries of innovation bravely trialling new solutions, challenging the status quo, leading from the front and increasing engagement amongst Mace people and partners. Being a responsible business goes beyond our own practices. Our clients and supply chain partners are an extension of us and we will support them to achieve their sustainability ambitions with alternative solutions that ultimately create a circular economy.
We are proud that our work gives us the opportunity to positively impact people’s lives
Environment and sustainability
Our strong and unwavering approach to protecting our people is ingrained in our culture – it’s one of our values – and that will never change. For 30 years we have continuously challenged how we operate, not just to reduce our own risks but to lead our industry in ever safer practices. Doing everything we can to ensure everyone goes home safe and well at the end of each day is our number one priority. We want to redefine the boundaries of ambition for our industry, continuing to build on our health, safety and wellbeing culture as we do so. That’s going to take leadership, creativity and the commitment of our full workforce, clients and supply chain partners. We will never stop challenging ourselves to innovate, improve and exceed expectations.
The health, safety and wellbeing of our people
Actively seek out opportunities for improvement and build a learning culture so we keep moving forwards and never rest on our laurels. Taking a data-led approach we will raise the bar of risk management and reporting, training and activity management The wellbeing of our people goes hand in hand with their health and safety. By using regular engagement and wellbeing surveys we’ve developed a comprehensive understanding of our people and we are constantly striving to find new and innovative and effective ways to support them; helping to improve their wellbeing and mental health. Strive to be a global leader in creating and operating the healthy workplaces of the future, from our own offices and construction sites to those of our clients. We will do so by working with our clients, colleagues and partners to identify, prevent and manage occupational health risks.
Inspiring generations, developing skills and creating opportunities. By bringing the needs of communities together with the needs of our industry we can create a thriving future. By creating local employment opportunities, supporting local businesses, volunteering our time and skills and inspiring generations we will continue to leave a lasting legacy by adding value to communities, both socially and financially. Our skills training and education programmes with schools and disadvantaged people continue to offer invaluable opportunities for people to join our industry now and in the future. We will grow our efforts with a community investment programme of £20m and we will take our volunteering activities and efforts to new levels.
Community investment
Our purpose – to redefine the boundaries of ambition – drives us to constantly innovate and invest in new processes, technology and skills to deliver more effectively on behalf of our clients. From the latest digital construction methodology to the use of low carbon materials and the creation of hyper-connected workplaces for our clients, Mace is proud to be leading the way across the globe. The research and development we carry out in all of our Engines drives that transformation, and in turn adds huge value to the industries we work in across the world. By sharing our innovation with clients, suppliers, public bodies and partners we help to move forward how the built environment is created and operated. In our strategy, we have set clear and ambitious targets for our investment in research and development. By 2026, we will have invested at least £300m across our Engines.
Research and development
Driving forward our ambition to make a real and sustainable difference to the lives of people – our charity, Mace Foundation, has generated opportunities for us to support disadvantaged individuals and enhance communities since 2012. In the UK, our work focussing on two key issues – addressing the challenge of homelessness and improving mental health and wellbeing. Our current strategic partners are Mind and St Mungos’s, both leading UK charities, with whom we have worked already to deliver some transformational outcomes as a result of our fundraising and our people’s volunteering efforts. Internationally, we work with a broad range of partners – such as Dubai Cares in the Middle East – and our ambition is to build a number of global charity partnerships. Our support for charities and the next generation will continue, bigger and better, as we increase the opportunities for our people to get involved in actively supporting the work of the charity.
Mace Foundation
Our strategic priorities have been set within the context of a robust approach to Environment, Social and Governance (ESG) across our organisation. Moving forward we will be providing a detailed report of our success against a number of specific ESG objectives and goals alongside our business performance each year.
Mace’s Net Zero Carbon achievements
Creating shared value sits at our heart. Supporting communities and generating opportunities to deliver better outcomes for society. It’s what we do because it’s the right thing to do. As a business that is constantly striving to push the boundaries, we are ambitious and innovative in generating better outcomes for society - maximising opportunities to share value beyond our clients and partners through every project and programme, and in every corner of the world that we operate. Over the last few years, we have increased our value to society, growing it to over £500m in 2020. But there is always more that we can do and our new target of £700m by 2026 will see us add advanced value by bringing further benefits to those whom our projects touch, now and in the future.
CREATING SOCIAL VALUE
As a purpose-driven business we are always conscious of the many ways in which our work impacts the societies we operate in. From the economic growth and jobs we unlock through our delivery to how the communities we work in experience our projects, our ambition is to always ensure that our impact is positive and that we’re adding value to communities. We are a responsible business – and that requires us to operate safely, to procure responsibly, to add value and to work tirelessly to transform our industry. Whether that’s through ensuring that our materials and labour is resourced responsibility and addressing modern slavery; or by aiming to recruit locally around our projects, Mace’s people are constantly striving to leave a beneficial and lasting legacy.
Our impact on the societies we work in
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In January 2020 Mace set ourselves a target to reduce our emissions to 25,000 tonnes of carbon for our scope 1, 2 and elements of scope 3; and to offset all of those outstanding emissions to Gold Standard offset projects. By the end of 2020 we had achieved beyond our expectations, generating just over 15,000 tonnes of carbon – and through offsets we achieved a Net Zero Carbon position for the year. In our new strategy, we raise our ambitions once again – aiming to engage and influence our clients and become a world-leader in carbon reduction in the built environment.
Our approach to ESG
Enivronment and sustainability
Our corporate governance
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We want all of our colleagues and everyone who works on our projects to go home healthy, safe and well at the end of every day. To make that a reality, we will:
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CLEAN TECH - CASE STUDY PDF, 151KB
TIME TO ACT - CASE STUDY PDF, 735KB
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OUR ACHIEVEMENTS
